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Term & Conditions

You may order online:, via Fax/Email with Purchase Order, or by Phone. All orders are subject to availability.
Product prices do not include shipping and handling charges.
Order confirmations will be sent within 24 hours of receiving your order.
Prepayment via credit card is required for new customers to create an account.
Prepayment via credit card or wire transfer is required for international orders before products are shipped.
Prepayment is required for all custom antibody, custom protein orders.
For all international shipments, the duties and taxes are the responsibility of the customer’s.
Any changes to your order must be received by 3:00 PM Eastern Standard Time on the date of the order, otherwise all sales are considered final.
All in stock items will be shipped overnight via Federal Express according to the following schedule:
Domestic: Monday, Tuesday, Wednesday, and Thursday
International: Monday, Tuesday, and Friday
All backordered items will be fulfilled as indicated on order confirmation.
A $15 Handling fee will be added to all shipments.
All antibodies and antigens are shipped in either thermal envelopes or styrofoam shippers with gel ice packs.
Shipments needing Dry Ice are subject to an additional charge of $25.
We are happy to use your Fedex account for your shipments. Please call us at 617 926 9167 to provide us your account number, or clearly indicate this on your Purchase Order.
We exclusively ship with Federal Express. If Federal Express is not the courier of choice in your area, you may arrange your own courier service for delivery. All courier fees, duties and taxes, and insurance are the responsibility of the customer’s. We will coordinate pick up times when your order has been completed for shipment. Once these products leave our facility, ViroGen is no longer liable or responsible for any lost, damaged, or unsigned for goods handled by outside couriers.
All non credit card orders are subject to NET 30 day payment terms. A 1.5% monthly late charge fee will be applied to past due balances. If paying by bank or wire transfer, please remit NET invoice amount. No deductions of fees to the invoice balance. We accept MasterCard, VISA, American Express, Discover and PayPal. All credit card transactions are processed through the PayPal Pro interface. Prices quoted on this website are expressed in US Dollars. Please note that prices are subject to change without notification. If a price discrepancy exists between the online price and the actual price, we will contact you for confirmation prior to shipping the order.
Returns & Exchanges
Due to the nature of ViroGen’s products, all sales are final. No product can be returned without prior return authorization. Any discrepancies between the packing list and actual product received must be reported to ViroGen within 5 days of receipt. Please contact us at 617 926 9167 or [email protected] to report any issues with your purchase.
Sales Tax
We do not charge sales tax. Please contact your State Tax Department to settle your tax obligations. Please email or fax your Tax Exempt forms to [email protected]. For international orders, please include your VAT number, including country code.
All Research Products are sold for laboratory research use or further manufacturing only and should not be used for human therapeutic or diagnostic applications. The information presented is believed to be accurate; however, said information and products are offered without warranty or guarantee since the ultimate conditions of use and the variability of the materials treated are beyond our control. Nothing disclosed herein is to be construed as a recommendation to use our products in violation of any patents.
Under no circumstances shall ViroGen be liable for damages, whether consequential, compensatory, incidental or special, strict liability or negligence, breach of warranty or any other theory arising out of the use of the products available from ViroGen. Nothing contained herein warrants that the use of the products will not infringe on the claims of any patents covering the product itself or the use thereof in combination with other products or in the operation of any process.
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of ViroGen The collective work includes works that are licensed to ViroGen Copyright 2018. ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with ViroGen or purchasing ViroGen products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with ViroGen or to purchase ViroGen products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by ViroGen You further agree not to change or delete any proprietary notices from materials downloaded from the site.
All trademarks, service marks and trade names of ViroGen used in the site are trademarks or registered trademarks of ViroGen.
Warranty Disclaimer
This site and the materials and products on this site are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, ViroGen disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. ViroGen does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. ViroGen does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
Limitation of Liability
ViroGen shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if ViroGen has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Typographical Errors
In the event that a ViroGen product is mistakenly listed at an incorrect price, ViroGen reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. ViroGen reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.
Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or purchasing process. These terms and conditions, or any part of them, may be terminated by ViroGen without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
ViroGen may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to ViroGen.
Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including ViroGen or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
Participation Disclaimer
ViroGen does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, ViroGen reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to ViroGen in its sole discretion.
You agree to indemnify, defend, and hold harmless ViroGen its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
Third-Party Links
In an attempt to provide increased value to our visitors, ViroGen may link to sites operated by third parties. However, even if the third party is affiliated with ViroGen.ViroGen has no control over these linked sites, all of which have separate privacy and data collection practices, independent of ViroGen These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, ViroGen seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).